FAQ

What about the Prints?

The prints are individually produced by the artist on a special large format printer in high quality fine art acid-free papers and the latest generation of pigmented UV resistance archival inks, which results in a very high archival quality and long-term fade resistant for about 250 years.

Prints are produced directly from a digital file. Prints are superior to traditional lithography in several ways. The colors are brighter, last longer, and are so high-resolution that they are virtually continuous tone, rather than tiny dots. The range or “gamut” of color for prints is far beyond that of lithography.

Open Editions and Limited Editions?

Open Editions: These editions are printed in high quality glossy paper and the latest generation of pigmented UV resistant archival inks. These prints should last 100 years before noticeable fading.

Limited Editions: Only a select number of prints are produced. The edition size is limited to only 50 prints, hand signed and printed by the artist in high quality fine art acid-free canvas and the latest generation of pigmented UV resistant archival inks. These prints should last 250 years before noticeable fading and include an authenticity certificate from the artist.
When all prints in the edition are sold, it becomes sold out and is no longer available.

What kind of inks and papers do you use?

HP Vivera pigment inks
Professional image quality and the best photo permanence on the market. HP Vivera pigment inks enable to
Carefully formulated for durability, water resistance, specially designed to produce an extensive palette of brilliant, life-like colors, deep, rich blacks and true, neutral grays, HP Vivera pigment inks are perfect to print superb Fine Art pieces that will resist fading for more than 200 years..

Open Edition Prints:
HP Advanced Photo Paper with improved features enables to generate lab quality, highly vibrant color art prints that dry instantly and exhibit excellent water resistance. This photo paper is mid-weight, providing a substantial feel to the print with gloss and soft-gloss finishes.
• More than 100 years of display fade resistance.
• Enhanced glossy finish that delivers bright, vivid colors.
• 10.5-millimeters thick, 250 grams per square meter, 66 pound

Limited Edition Canvas:
The latest and best technology from inks, to media, to printers, to the quality of our stretcher bars. Each of these high quality components comes together to produce the best canvas print available. A stunning works of art that will last a lifetime.

Canvas prints are created with the latest inkjet technology. The third generation, water-based latex ink produces an ultra durable photo canvas that can withstand almost anything. The inks are archival grade and even outdoor rated! State-of-the-art ink is also eco friendly. They are odorless and UL GREENGUARD GOLD Certified with no off gassing of solvents along with being non-flammable, non-combustible and nickel free.

The finest archival satin canvas with a heavy base weight of 420 gsm and a 20.5 mil thickness. Made from 35% cotton and 65% polyester blended base with an Oxford 2 over 1 weave. This canvas is archival PH neutral and acid free with a bright whiteness of 135.

Canvas prints are constructed with the highest quality, kiln dried western white pine tongue and grove stretcher bars. They are bound securely at the corners using a large waffle nail that provides a sturdy, solid foundation for your canvas print. This allows for a tighter stretch and overall higher quality product that won’t warp over time.

What is the lifetime of these prints?

For open edition under normal viewing conditions, and framed behind glass, these prints should last 100 years before noticeable fading.

For limited edition under normal viewing conditions, and framed behind glass, these prints should last 250 years before noticeable fading.

How are the artwork shipped?

Artwork are handled and shipped via USPS directly from the artist.
Most orders are shipped within 2 business days. Limited Edition Canvas Print take more time to produce (allow 2 weeks to receive it).
Open Edition Prints: Flat Cardboard Envelope.
Framed Artwork: Cardboard Box.
Limited Edition Canvas Prints: Cardboard Box.
You will receive a email notification when your order has been shipped.

What forms of payment do you accept?

We use PayPal, to handles the transaction. PayPal accepts Visa, MasterCard, American Express and E-Checks and you don’t need to create an account to pay trough this service.

Is my credit card information secure?

Yes. The transaction is done via secure connection trough PayPal payment gateway system using every possible anti-fraud protection so rest assured that your card information stays safe. Payment can be made with every major credit card and in multiple currencies. Your information will not be given or sold to any third party.

How secure is your on-line transaction process?

The use of PayPal payment gateway increases your safety by keeping your financial account information private. You don’t have to share your account numbers with us, unlike making a typical credit card payment over the Web. PayPal just sends us an email notice that the money has been transferred to our account without any of your credit card / checking account information being shared.
Please note: you DO NOT need a PayPal account to purchase items with a credit card from osvaldogonzalezart.com.

Do I have to pay sales tax?

According to law, we only charge sales tax to Florida residents (7.00%).

How to care your artwork?

Framing your piece with an archival mat and mounting board, under UV glass is recommending. The following instructions can prolong the life of your original or print:

Light: Sources of light such as sunlight, both indirect and direct as well as fluorescent lighting are rich in ultraviolet rays and are harmful to canvas and papers as well as to certain inks and colors. Art should be hung in weak daylight and be illuminated with incandescent lighting. Ultraviolet filtering glass will reduce light damage, but sunlight should still be avoided.

Heat: Never hang your art next to a source of heat or radiator; this will cause damage in a short period of time.

Humidity: Humidity above 70% can result in mildew or “foxing” on the paper. If your area experiences humidity above 70% routinely, dehumidify or air condition the rooms where the artwork is hung. Very dry conditions, below 30% can cause brittleness and should be avoided.

Storage: Never store artwork without being separated by acid-free tissue.
Ideally your art should be kept in individual folios with an acid -free tissue on either side of the print. Never store or leave art flat on the floor, keep artworks elevated so that air can circulate underneath and around them. Clean framed artwork that is kept in storage on a regular basis, as dust contains airborne mold spores that can cause deterioration of the art.

Handling: Always have clean hands, natural body oils can permanently damage the papers and stain canvas. Always use two hands to lift the print, not on the side but under the print to support and not crimp the art. Never touch or drag anything across the image area, if you scratch or leave finger prints, you will leave a permanent mark that cannot be repaired.

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